Getting started
Q. Do I have to connect my bank?
No. Type your numbers in and you'll get a full plan today. Connecting a bank just automates the typing later — it's part of Plus, and it's optional. Everything that gets you out of debt and building wealth works without it.
Q. How do I create my first plan?
Enter this month's income and your obligations — bills, debts, and anything you're setting aside. This Month instantly sorts what to pay and in what order, and shows you what waits if there isn't enough. You can change any number and it re-plans on the spot.
Q. Is it really free?
Yes. Everything that gets you out of debt and building wealth is free forever — This Month, the Ledger, Crossroads, Growth, and Together. Plus (about $9/month, one plan for the whole household) adds automatic bank sync, saved scenarios, and reports.
Q. What if my income changes every month?
That's exactly what it's built for. Re-enter the month and the plan re-sorts itself — it's made for uneven, seasonal, and freelance income. You'll also see your low point before payday, so a lean stretch never sneaks up on you. To turn it on, set your payday in Setup → Household → Income style & pay schedule and enter your bills in Money — the forecast appears on This Month.
Your monthly plan (This Month)
Q. What is “This Month”?
It's the heart of FortuniFi: an ordered plan of exactly what to do with this month's money — what to pay, in what order, and what waits when there isn't enough. No spreadsheets, no guessing.
Q. What if there isn't enough to cover everything?
FortuniFi triages for you. It sets aside your giving first (if you've turned that on), catches up anything past due, protects what's secured — like your home or car — and then orders the rest so your money does the most good. Whatever can't be covered is shown plainly as “what waits,” so nothing is a surprise.
Q. What if I can't make a payment at all — or my mortgage is in hardship?
FortuniFi has a calm room for this, not a wall. When a month is genuinely short, This Month shows honest options and who to call (free nonprofit help via the NFCC included). If a mortgage or loan is in a hardship or loan-modification review, open it in Money and use Put it on hold — the payment is parked (paused, trial amount, or full) so the rest of your plan keeps working and you're never marked “behind.” And the Mortgage Hardship Assistant (Plus) assembles the servicer's packet — Form 710, your hardship letter, the tax-transcript request — ready to sign.
Q. What are “days of freedom”?
It's a way to see what a dollar really buys — how many days of freedom each choice adds or costs. It turns abstract numbers into something you can feel, and it's part of what makes the plan easy to stick to.
Q. What's the “low point before payday”?
It's the lowest your balance is expected to dip before your next paycheck lands. Seeing it ahead of time lets you move a payment or set money aside so you never get caught short.
The Ledger
Q. What is the Ledger?
It's your running record of money in and out — a clean, sortable list of every transaction across your accounts, with categories, who paid, and whether each one has cleared.
Q. Do I have to enter transactions by hand?
On the free plan, yes — and many people prefer the awareness that comes with it. With Plus, automatic bank sync imports your transactions for you, so you just review and categorize.
Q. How do I split one charge across categories?
Open the transaction, choose a category, and tap Split across categories — one charge, many categories. Add each piece and the amounts balance to the total. It's perfect for a shopping trip or an invoice with several line items.
You can also import a receipt or invoice (PDF or image) and FortuniFi will read the line items and tax and split them for you — then offer to attach the file to the transaction.
Q. Can I attach a receipt or invoice to a transaction?
Yes. Open a transaction and attach a file (PDF or image). If you split an imported receipt, FortuniFi offers to attach the original automatically so your records stay together.
Q. What's the difference between cleared and pending?
Pending means the money is committed but hasn't finished settling at the bank; cleared means it has. Tap the status to toggle it, and you can sort the Ledger by cleared/pending to quickly spot anything that hasn't gone through yet.
Q. What is “Set Aside” (reserves)?
Set Aside lets you pre-fund irregular bills — think annual renewals, insurance, or property tax — a little at a time, so they're covered when they land instead of blowing up a single month. You can pair a reserve with the bill it's saving for.
Q. Can I add my own categories?
Yes. Categories are organized as a Primary group with Subcategories beneath (for example, Housing → Mortgage, Repairs). To add one, pick a category on any transaction and tap + Subcategory under a group, or open Setup → Advanced → Manage payees & categories to add a whole new primary group, rename, or merge duplicates.
Renaming a category updates every transaction, bill, and reserve at once — so renaming one onto another is also how you merge two look-alikes into one.
Couples & sharing (Together)
Q. Does it work for couples?
It's couples-first. You share one household plan, say “we both said yes” to your goals together, and split the money chores — with everything private to just the two of you.
Q. How do my spouse and I share a plan?
Invite your spouse to your household from the Together area. Once they join, you're both working from the same plan and Ledger, and every change one of you makes shows up for the other automatically — see Your data & devices.
Q. Is our information private to just us?
Yes. A household is shared only between the people you invite. Your data is encrypted and we're never in the business of selling it — see Privacy & security.
Your data & devices
Q. Does my data sync across my phone, laptop, and my spouse's device?
Yes — automatically and continuously. When you're signed in, every change saves to your account and pushes to your other devices in the background, usually within a second or two. Your phone, your laptop, and your spouse's device all stay up to date on their own. There's nothing to press.
Q. Is there a “backup” button I need to remember?
No — and that's on purpose. FortuniFi keeps your data synced to your account continuously, so a manual backup isn't something you have to remember. Just stay signed in and your plan is always saved.
Q. What if I clear my browser or lose my phone?
Your plan lives in your account, not just on the device. Sign in on any browser or a new phone and everything is right there. That's also how your spouse sees the same up-to-date plan.
Q. Something doesn't look synced — what should I check?
First, make sure both devices are signed in to the same account and connected to the internet. FortuniFi re-syncs the moment a tab becomes active and refreshes on its own in the background, so bringing the app to the foreground usually catches everything up right away. If it still looks off, open a support ticket and we will get you sorted.
Q. Can I export my data (CSV)?
Yes — your data is always yours to take with you. Open the Ledger and use Export for a transactions CSV that opens in Excel, Google Sheets, or Numbers — handy for taxes or your accountant. For a complete copy of everything (accounts, debts, bills, plans, history), use Export my data on your account page.
Plus & billing
Q. What's included in FortuniFi Plus?
Plus adds automatic bank sync (so transactions import themselves), living-plan tracking with Autopilot payment routing, ready-to-sign hardship documents (the Form 710 packet), saved scenarios and strategy comparison, full report history plus a clean PDF of your plan, and the AI features — snap a statement to add a debt, drafted hardship letters and negotiation scripts, and the Wealth Advisor. It's about $9/month or $89/year, and it's one plan for the whole household — not per person.
Q. Which banks can I connect?
Bank sync (part of Plus) connects to most U.S. banks and credit unions through a secure, read-only connection — we can see transactions to import them, never move your money. You can also always add accounts and enter transactions by hand on the free plan. If your bank isn't connecting, open a support ticket and we'll look into it.
Q. Why can’t I connect my bank yet?
Bank sync opens up in two steps, both on purpose. First, it’s part of FortuniFi Plus — so you’ll need an active Plus subscription (Setup → FortuniFi Plus). Second, because a bank connection is a high-value door, we require two-step verification on your account before it opens — turn it on from your account page with any authenticator app, then head to Money → Connect your bank. If you’ve done both and still can’t connect, file a ticket from Support and we’ll run a connection check for you.
Q. How do I upgrade to Plus?
Open your account and choose Plus. Payments are handled securely by Stripe — we never see your card.
Q. How do I cancel or change my plan?
From your account, open the billing portal to update or cancel anytime. If you cancel, you keep the free plan — everything that gets you moving stays yours.
Q. Do you offer help if money is tight?
Yes. The core plan is free precisely so cost is never what keeps someone in debt. If Plus would help but the price is a stretch, open a support ticket — we'd rather help than turn anyone away.
Q. Can I earn free months by inviting friends?
Yes — it's give a month, get a month. Open Invite Friends — the gift icon in the sidebar on a computer, or under the menu on your phone — to get your personal invite link or send email invites. Your friend gets their first month of Plus free, and when they become a paying subscriber, you get a free month too. You can track invites, sign-ups, and months earned right in that panel.
Privacy & security
Q. Is my information safe?
Your data is encrypted, you're never the product, and we never see your card — payments run through Stripe. You can read the full details in our privacy policy.
Q. Do you sell my data?
No. FortuniFi makes money from Plus subscriptions, not from your information. Your finances are yours.
Q. How do I set up two-step verification?
Two-step verification (2FA) adds a one-time code on top of your password. To turn it on:
- Open your account and choose Turn on two-step verification.
- Scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password, etc.).
- Enter the 6-digit code to confirm, then save your recovery codes somewhere safe — they let you back in if you lose your phone.
From the same place you can sign out of every other device in one tap. If you ever get locked out, open a support ticket.
Q. How do I delete my account and data?
Your data is yours, and you can remove it whenever you like. If you'd like a full copy first, export it from the Ledger. To close your account and permanently delete your data, open a request from your account or open a support ticket, and we'll take care of it. Deletion is permanent — once it's done, your plan and history can't be recovered.
Faith features
Q. Do I have to use the faith features?
Not at all. Giving-first and a verse with your plan are optional — switch them on or leave them off. The guidance is identical either way.
Q. What does “giving first” do to my plan?
If you turn it on, you set a percentage and FortuniFi sets that giving aside off the top, before the rest of the month is planned — so generosity leads instead of getting whatever's left. Leave it off and the plan simply skips that step.
No answers matched that.
Try a shorter or different word, browse the topics above, or open a support ticket — a real person will help.
Help Center · last updated July 2026